YuCI
Explore how YuCI: Conversation Intelligence delivers measurable business impact through innovative AI-powered solutions.
Product Overview
YuCI: Conversation Intelligence
- AI-powered tool to analyze customer-agent conversations in real time
- Converts voice to text with high-accuracy ASR (Automatic Speech Recognition)
- Provides quality scoring, compliance monitoring, sentiment analysis, and coaching insights
Solution Implementation
1
The bank deployed YuCI to monitor and analyze millions of inbound and outbound customer service calls
2
Identified compliance gaps, customer pain points, and agent performance trends
3
Delivered real-time coaching prompts for agents to improve conversions
4
Fed insights into CX and product teams for better service design and policy updates
Business Impact
10L+ calls per month
+18-25% uplift in conversions
11x+ increase in cross-sell
14% increase in NPS
18% better collection efficiency
14% reduction in attrition
100% QA & compliance coverage
+10% NPS improvement (41 → 47)
10% CSAT increase (78 → 86)
Product in Actions
