YuVoice (Urban)
Explore how YuVoice delivers measurable business impact through innovative AI-powered solutions.
Product Overview
YuVoice
- Human-like, multilingual voice bot
- Supports 15+ languages with conversational tone
- Designed for scale — handles thousands of concurrent calls without agent involvement
Solution Implementation
1
Implemented YuVoice for large-scale collections in urban areas across credit cards, personal loans, and retail banking
2
Automated mass outreach calls in English, Hindi, and regional languages
3
Delivered dynamic repayment options (e.g., pay now links, UPI, call back to agent)
4
Used real-time analytics to track repayment intent, escalations, and customer sentiment
Business Impact
18% improvement
in collection efficiency
12% reduction in AHT
by automating first-level conversations
100% compliance & QA coverage
ensuring no deviation from scripts
Scaled to handle 10L+ calls per month
with no additional manpower