Question 1

What is YuVoice?

Accepted Answer

YuVoice is a multilingual conversational AI platform that automates inbound and outbound voice calls at enterprise scale. It handles up to 2.5 crore calls a month with human-like, context-aware conversations — payment reminders, lead qualification, customer support — built custom for each client's workflows rather than running on a generic IVR script.

Question 2

How is YuVoice different from a traditional IVR or chatbot?

Accepted Answer

A traditional IVR follows fixed menus; YuVoice holds a real back-and-forth conversation, understands intent, handles interruptions, and negotiates. Bots are built around your actual call recordings and customer personas, then continuously tuned after go-live. At one private bank, this fully replaced human agents across two lines of business while matching their performance.

Question 3

What languages does YuVoice support?

Accepted Answer

YuVoice supports 11 Indian languages for live bot conversations — Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, Gujarati, Punjabi, Odia, and English — plus Arabic, Sinhalese, Bahasa Indonesia, and Bahasa Malaysia for international markets. It handles code-mixed speech and regional dialects, so conversations sound natural rather than translated.

Question 4

How accurate and reliable is YuVoice?

Accepted Answer

YuVoice runs at over 95% accuracy in capturing call outcomes and maintains 99.9% platform uptime even at high concurrency. Conversations stay fast and natural, with responses well under two seconds, so customers experience a real conversation rather than the lag and dead air typical of automated calling systems.

Question 5

What results can enterprises expect from YuVoice?

Accepted Answer

Connection rates reach as high as 80% on collections portfolios, with resolution rates ranging from single digits to 50% depending on use case and strategy. In lead generation, qualification rates run up to 30%. Real deployments at private and public sector banks have matched or exceeded human-agent performance.

Question 6

How much can YuVoice scale?

Accepted Answer

YuVoice handles up to 2.5 crore calls a month at connection rates as high as 80%, with average call durations of 45 to 90 seconds. It is built for high-volume campaigns across collections, lead generation, and support — sustaining quality and personalisation at volumes well beyond what human calling teams can reach.

Question 7

What industries and use cases does YuVoice support?

Accepted Answer

YuVoice works across banking, insurance, telecom, retail, healthcare, utilities, government, travel, and education. Common use cases include payment reminders, collections, customer onboarding, KYC verification, appointment scheduling, lead qualification, and CSAT surveys. Each deployment is tuned to that industry's workflows, compliance rules, and customer behaviour rather than reused as a generic template.

Question 8

Who is already using YuVoice?

Accepted Answer

YuVoice is live with leading private and public sector banks, NBFCs, fintechs, small finance banks, and MFIs across India, alongside telecom operators and e-commerce platforms. It is expanding into Southeast Asia and the Middle East.

Question 9

Is customer data safe with YuVoice?

Accepted Answer

Yes. YuVoice encrypts data both at rest and in transit, masks PII, and enforces role-based access with full audit trails. It is built for bank-grade compliance, with configurable data residency and retention. Audio can be processed and purged automatically, and the platform supports deployment within your own cloud or VPC.

Question 10

Is YuVoice compliant with telecom and data privacy regulations?

Accepted Answer

Yes. YuVoice is built to TRAI and RBI requirements, with DND registry checks and call-time restrictions enforced at the platform level. It supports GDPR norms and country-specific telecom rules across India, the Middle East, and Southeast Asia, with PII masking, audit trails, and configurable consent flows.

Question 11

Can YuVoice integrate with our existing CRM, LMS, or dialer?

Accepted Answer

Yes. YuVoice connects to CRM platforms, loan management systems, ticketing tools, and existing dialer infrastructure through standard APIs. The bot can be triggered by your systems and pushes call outcomes back in real time, so it plugs into workflows already in production instead of forcing you to replace them.

Question 12

How long does it take to deploy YuVoice?

Accepted Answer

After an initial use-case discussion, YuVoice reviews your call recordings and aligns on a conversation flow. Bot build typically takes around ten days post-alignment, followed by thorough testing before handover. A standard go-live runs another five to seven days, so most enterprises move from kickoff to live calls within weeks.

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